Employee Assistance Program

Deer Oaks Employee Assistance Program (EAP) is here to help you! Challenges and concerns are a normal part of life. We all face them and we all handle some challenges better than others. However, when you need help, Deer Oaks EAP is available to assist you. This program offers a wide variety of counseling, referral, and consultation services, which are all designed to assist you and your family in resolving work and life issues in order to live happier, healthier, more balanced lives.

Do you need to talk? Deer Oaks will provide Employee Assistance Program (EAP) Services for all employees and dependents. The EAP benefit covers up to 5-confidential short-term counseling visits and is at no cost to employees and their families. City of Portsmouth has pre-paid for this benefit for all employees and their dependents. 

The Deer Oaks EAP can assist with many different types of problems. Among these are stress, depression, anxiety, workplace difficulties, substance abuse, marital problems, family or parenting conflicts, grief, violence and unhealthy lifestyles. The EAP can also provide additional assistance with, and tools & referrals for: 

  • Childcare and Eldercare Resources with Referrals
  • Legal and Financial issues
  • Child and Parenting Support Services
  • Online Will Preparation
  • Online Savings Center
  • Work-life Services such as, home repair, pet sitters, tutors, moving services

Confidentiality Concerns

Counseling sessions are confidential. The information you share with Deer Oaks EAP professionals is protected by state and federal privacy laws. Counseling services provided by Deer Oaks EAP fall under the guidelines of the Health Insurance Portability and Accountability Act (HIPAA) which means that we can not disclose any identifying information about who uses the benefit without written consent from that individual.

You can feel comfortable and confident getting assistance knowing that services will not create a financial hardship for you and that the information shared with Deer Oaks EAP is protected under state and federal privacy laws. Deer Oaks EAP has considerable expertise and clinical knowledge possessed by its clinicians and numerous convenient locations. Deer Oaks clinicians are well versed in helping clients of all ages, from young children up to the elderly. 

Contact Information

Deer Oaks EAP is available when you need it, 24 hours a day, 365 days a year. Deer Oaks will also coordinate with your Healthcare Plans for cases that require treatment under your medical benefit. 

Beginning on July 1, 2019, employees may access the EAP by calling the toll-free Helpline number at 1-888-993-7650, using the iConnectYou App, or Instant Messaging for additional information or a referral to a provider located nearest you. Also beginning on July 1, 2019, online tools will be available at: www.deeroakseap.com

Learn More

For more information on the Employee Assistance Program (EAP), view the:

The city of Portsmouth is committed to the health and well-being of its employees and their family members and encourages the utilization of this important benefit.